Privacy policy

Last updated 24 October 2026.

1. Collection notice

Nexus Strategic Partners is operated by [LEGAL ENTITY NAME] (ABN [XX XXX XXX XXX]), a Lodestone Nexus Group business ("we", "us"). This notice explains what happens when we collect your personal information.

  • What we collect:
    • through the contact form: your name, email address, company (optional) and the problem you describe;
    • if you email us, including a fit check brief you choose to send: the content of your email;
    • during a proposal or engagement: contact details of the people we work with, and business information you share with us.
  • Why: to respond to you, provide what you ask for, run and improve this site, and, if you agree, send you updates.
  • If you don't provide it: we may not be able to respond or provide the product or service. You can browse the site and use its in-page tools without giving us your name.
  • Who we share it with: service providers who host this site and handle email on our behalf, and other Lodestone Nexus Group businesses only where you ask to be referred to one. We do not sell personal information.
  • Overseas: some of those providers store data outside Australia, which may include the United States and the European Union.
  • Your rights: you can ask to see or correct your information, or complain, as set out in this policy. Contact privacy@nexusstrategic.com.au.

2. Who we are

Nexus Strategic Partners is an Australian strategy and execution consultancy for mining-services contractors and industrial manufacturers, in Australia and overseas. It is operated by [LEGAL ENTITY NAME] (ABN [XX XXX XXX XXX]), [REGISTERED ADDRESS]. Nexus Strategic Partners is part of the Lodestone Nexus Group. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), whether or not the Act applies to a business of our size.

3. The information we collect

We collect only what we need for the purpose you're engaging with us for.

  • Contact details: name, email address, phone number, company and role, when you give them to us.
  • What you tell us: the content of enquiries, diagnostic or questionnaire answers you choose to submit, and your preferences.
  • Technical information: pages visited, approximate location derived from IP address, device and browser type, collected through privacy-focused analytics. See section 8.
  • Business information: information about your organisation that you share for a diagnostic, proposal or engagement, such as operating figures, documents and system data. We treat this as confidential whether or not it contains personal information. Engagement-specific confidentiality and data terms in your proposal or contract take priority over this policy.
  • Case-study details: we name a client or publish their results only with specific written consent, agreed in advance and separately from the engagement.

We do not ask for sensitive information (such as health information) unless it is necessary for a service you request, and then only with your express consent.

You can deal with us anonymously or under a pseudonym where that's practical, for example when browsing or using an in-page tool.

4. How we collect it

Directly from you: through forms on this site, by email, by phone, or in meetings. We only collect information about you from someone else (for example, a colleague who refers you) where it's reasonable to do so, and we tell you when we've done that.

5. How we use it

  • To respond to enquiries and provide the products and services you ask for.
  • To administer our relationship with you, including invoicing.
  • To improve this site and our products, using aggregated information wherever possible.
  • To send you updates or marketing, only where you've agreed or would reasonably expect it. Every marketing email has an unsubscribe link, and we act on it within five working days.
  • To meet our legal obligations.

6. Who we disclose it to

  • Service providers acting for us: website hosting, email and newsletter delivery, analytics, online payments and checkout, file storage. They may use the information only to provide their service to us.
  • Other Lodestone Nexus Group businesses, only where you ask to be referred or the enquiry is clearly for them.
  • Professional advisers (accountants, lawyers, insurers) under confidentiality.
  • Regulators or others where the law requires or authorises it.

We do not sell, rent or trade personal information.

7. Overseas disclosure

Some of our service providers store or process data outside Australia, which may include the United States and the European Union. We take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles. Current providers: hosting Cloudflare (Cloudflare Pages), email Google Workspace, analytics Plausible Analytics (cookieless), online payments Shopify.

8. Cookies and analytics

This site uses privacy-focused analytics that do not use advertising cookies or build profiles of individual visitors. In-page tools (calculators, health checks, quizzes) run in your browser; your answers are not sent to us unless you choose to submit them. Some tools may remember your answers in your own browser so you don't lose them; clearing your browser data removes them.

The fit check and the margin-leak calculator run entirely in your browser. Your answers and figures stay on your device unless you choose to send them to us.

If you reach this site from one of our advertisements, the link may carry a campaign tag (for example the ad's name). We keep that tag in your browser for the current visit only, not in a cookie, and it is included in a brief or email only if you choose to send one. It tells us which advertising works; it does not identify you.

9. Automated decisions

We do not make decisions that significantly affect you using only automated processes.

10. Storage, security and retention

We store information with reputable providers and protect it with access controls, encryption in transit, and staff confidentiality. We keep personal information only as long as we need it for the purpose it was collected or as the law requires (for example, tax records for five years). Then we delete or de-identify it. Enquiries that don't lead to work are deleted after 24 months.

If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.

11. Accessing and correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing privacy@nexusstrategic.com.au. We respond within 30 days. We may need to confirm your identity first. There is no charge for asking.

12. Complaints

Email privacy@nexusstrategic.com.au with the details. We will acknowledge your complaint within five working days and aim to resolve it within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

13. Changes

We may update this policy. The current version is always on this page, with its date at the top.

14. Contact

Privacy enquiries: privacy@nexusstrategic.com.au. Post: [LEGAL ENTITY NAME], [REGISTERED ADDRESS].

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